Frequently Asked Questions

What will our first meeting look like?

Before your first visit, you can request your intake paperwork to help make your first appointment run smoothly. We will utilize this alongside what we discuss within a 60-90 minute session to assist in the formulation of a treatment plan that fits you.

While we will discuss probable diagnoses; these can change as we move forward in treatment. We do not always recommend medications at the first appointment; you may not wish to trial any medication, or we may not feel that you are a good candidate for medication management at this time.

We will also answer as many questions as we can during this session.  We may discuss ordering labs to rule-out physical health concerns, finding a talk therapist, and collaborate on the best place to start.

Will my insurance cover my visit?

Accepted Insurance Plans

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • UnitedHealth

Our office will verify your benefits and help with information on your copay, deductible, coverage and possible financial responsibility. Services are provided with the understanding that you (not an insurance company) are ultimately responsible for the cost of your treatment.

Insurance plans vary and not all services may be covered. It is also important to verify with your specific plan that we are in-network as they sometimes outsource to a third party for mental health services. Coverage can change at any time even with in-network plans. Please share with us any updates to your insurance coverage.

Please contact us so that we can verify your benefits and assist you in making an appointment. Cash prices upon request.

What questions should I ask my insurance provider when I call?
  • Ask if mental health is covered under your plan.
  • What is the co-pay amount or co-insurance percentage specifically for “outpatient mental health office visits”?​
  • What is the annual deductible and how much has been met?
  • Are there limitations on the number of outpatient mental health visits covered?
My insurance is out of network with your office, can I still make an appointment?

Yes, you will be considered a private/cash pay patient and be required to pay for your visit upfront. We can give you a bill to submit to your insurance company for possible reimbursement for out of network benefits.

Are you able to coordinate care with my PCP or therapist?

Yes, we prefer to do this as much as possible, as coordinated care has been shown to produce the best outcomes for patients.  If requested, you will be able to sign a release of information (ROI) while in our office; this will allow for the release of information, allow us to contact other providers, etc.  Please note: if you have been referred by your PCP, a psychiatric provider typically will manage all psychiatric medications.

What is pharmacogenetic testing?

Within psychiatry, providers are utilizing personalized genetic testing services. Because our practice will focus on holistic practices, I attempt to gather as much information about every patient that we see, so that every treatment plan is individualized, evidence-based, and comprehensive.  Genetic testing is an additional piece of the puzzle that tells us more about your makeup and heritage than I can see from the exterior.  It can tell us what medications might cause more side effects, what medications could potentially be helpful, and if there are any genetic anomalies that would influence your care; it cannot, unfortunately, point us to the absolutely ideal medication for you.  It is generally affordable, and we utilize Genesight services.

Do you take private pay/cash?

Yes, please call the office at (469) 352-9210 for the rate for our cash pay rates for an initial evaluation and follow up visits. We do offer a discount for veterans.

Other Important Information:

Copays are sometimes a fixed amount, or they may also be a co-insurance which is a percentage of what is billed. Please be sure to verify your patient responsibility with your insurance to avoid any surprises.

Payments: Our practice accepts all major credit cards and cash. We do not accept personal checks. Our office requires a valid credit/debit card to keep on file when when you sett up an initial appointment.

Please do not miss your appointment as the time will be reserved for you. Appointments must be cancelled at least 24 working hours in advance.

As is the standard of practice in this area, if you cancel your appointment with less than 24 working hours’ notice, you can be charged for that time.  Please note your insurance will not cover a missed appointment.

Lateness: We understand that there are circumstances beyond your control that may cause you to be late.  We will do our best to accommodate and if it is not possible to see you, you will be rescheduled for another time. We understand that sometimes it is just not possible to keep an appointment, and we will always listen and record the circumstances for the postponement or cancellation.  In certain circumstances the charge for the appointment time may be waived at our discretion, on a case by case basis.

Take the First Step

Contact us to learn how our compassionate approach can help you improve your health and well being.